Last Updated: May 19, 2026.
These Terms of Service and Brokerage Agreement (“Agreement”) govern all access to and use of services provided by Sylva Enterprises LLC (“Sylva,” “Company,” “we,” “us,” or “our”).
By submitting a flight request, purchasing a service plan (single, quarterly, yearly), engaging Sylva for charter services, or otherwise using the Services, you (“Client,” “you,” or “your”) agree to be legally bound by this Agreement.
If you do not agree, do not use the Services.
Sylva Enterprises LLC operates as an independent air charter broker.
Sylva:
All flights are operated by independent third-party FAA-certificated Part 135 air carriers (“Operator”) who retain full operational control as required by federal aviation regulations.
Operational control remains solely with the Operator at all times.
Sylva provides:
Sylva does not guarantee aircraft availability or flight execution.
Sylva acts solely as an intermediary between Client and Operator.
Submission of a quote request through the website or any communication channel:
All quotes are estimates subject to change until a formal charter agreement is executed between Client and Operator.
No flight is confirmed until:
Sylva charges structured service fees under one of the following models:
These fees compensate Sylva for brokerage services, sourcing, administrative work, and support.
Sylva may:
If Sylva processes flight funds, such funds may be held temporarily for remittance to the Operator.
Sylva is not acting as an escrow agent or fiduciary unless expressly agreed in writing.
Sylva Jets processes all membership payments through Stripe Inc. Single Access is a one-time payment of $1,250. Quarterly Access is a recurring subscription billed at $5,000 every 3 months. Annual Access is a recurring subscription billed at $12,500 every 12 months. Subscriptions renew automatically until cancelled. Members may cancel at any time before their next billing date through their Stripe customer portal to prevent future charges.
Except where expressly stated in writing:
Operator cancellation policies are governed by the charter agreement between Client and Operator.
For Single Access purchases, a full refund will only be issued in the event that Sylva Jets is unable to source any suitable aircraft options for the client's submitted route and dates. Once a client confirms interest in or selection of any operator option presented by Sylva Jets the Single Access payment becomes fully non-refundable with no exceptions. For Quarterly Access and Annual Access subscriptions all payments are final and non-refundable. Cancellation stops future billing but does not entitle the client to a refund for any unused portion of the current billing period.
Sylva Jets will present aircraft options to clients including aircraft type, availability, and pricing information. The specific identity and direct contact information of the operating carrier will not be disclosed to the client until the client has confirmed their selection of a specific aircraft option. Once a client confirms their chosen option Sylva Jets will provide operator contact details and the client will coordinate directly with the operator for final flight payment and logistics. Sylva Jets does not process or hold client funds intended for flight payment. All flight costs are paid directly by the client to the operator.
Client acknowledges and agrees:
Sylva does not guarantee:
Market conditions may cause pricing changes without notice.
Client agrees to:
Sylva is not liable for costs or disruptions resulting from inaccurate information provided by Client.
To the maximum extent permitted by law:
Sylva’s total liability for any claim shall not exceed the total brokerage fees paid by Client to Sylva for the specific transaction giving rise to the claim.
Sylva shall not be liable for:
This limitation applies regardless of legal theory.
Client agrees to indemnify, defend, and hold harmless Sylva Enterprises LLC, its owners, officers, employees, agents, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses arising from:
Sylva shall not be liable for delays or failures caused by events beyond its reasonable control, including:
Client agrees not to initiate chargebacks or payment reversals without first providing written notice and allowing Sylva 10 business days to resolve the matter.
Improper chargebacks may result in:
All disputes shall first undergo a 30-day informal resolution period.
If unresolved, disputes shall be resolved exclusively through binding arbitration in Texas.
Client waives:
All claims must be brought individually.
This Agreement shall be governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Sylva reserves the right to refuse or terminate service at its sole discretion for:
Termination does not automatically entitle Client to refund.
Users agree not to:
Violation may result in termination and legal action.
Sylva may modify these Terms at any time.
Continued use of Services constitutes acceptance.
This Agreement constitutes the entire agreement between Sylva Enterprises LLC and Client and supersedes all prior communications.
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